At Campbells Resort on Lake Chelan, providing the best in customer service means utilizing the latest in technology. Our conference center t1 like internet connection and our BOOKDirect Online Reservation System, by Spyre are examples of this dedication. As Spyre customers since 1998, we have been impressed with their desire to make constant improvements to their already superior product. They listen to us, just as we listen to our customers. Spyre's partnership with Campbell's Resort further enhances our image as being one of the finest mid-sized resorts and conference centers in Washington state.
Aleric Pratt, MIS
Campbell's Resort, Lake Chelan, WA
April 3, 2001
To Whom It May Concern:
BOOKDirect has been delivering hotel reservations to Minto Place Suite Hotel since January of 1998. Over the last three years Minto Place has realized significant revenue from bookings made through BOOKDirect.
We were attracted to BOOKDirect because of its valuable revenue-generating tools and its ease of use for both our properties and our guests. We have benefited from its key features including yield management and negotiated rate capability, enabling our hotel properties to ability to extend negotiated rates to respective corporate clients and groups online, and its customer relationship management tools.
We have found BOOKDirect to be an effective reservation system and marketing tool.
I would recommend BOOKDirect for chain hotels or independent properties.
Yours truly,
Minto Place Suite Hotel
Tony Allen
Rooms Division Manager
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